Adding to my last post, I also experienced the frustration a customer may feel when something on the public PC's doesn't work. Trying to burn my Productivity 2 files to CD, I discovered that there was something wrong with the CD burner on my computer, as it wouldn't recognise the blank CD I inserted. I tried to just do it through the Cd drive, wondering if it was the burning program that was the problem, and also tried a second CD, but neither of these worked. Fortunately I had it saved on USB, and went back to my computer where I was able to burn it with no problems.
AND I reported the problem to the librarians for them to deal with! It was ok for me as I had the backup option of my own PC, but was good to empathise with the customers.
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